Refund policy
RETURN & EXCHANGE POLICY:
Here at Maggie & May, we understand that sometimes returns/exchanges must occur. If this is the case, please contact us at maggieandmay@outlook.com within 7 days of receiving the items. Please ensure your item meets the following criteria:
☀ Refunds WILL NOT be accepted for ‘change of mind’ purchases.
☀ For ‘change of mind’ of full priced standard products, we can exchange or provide a store credit.
☀ Refunds will be accepted on faulty or damaged products (*see below for information on damaged items).
☀ Purchases of sale items/gift cards are final and are unable to be returned.
☀ All custom/personalised item(s) are made to order and cannot be returned.
☀ Return postage must be covered by the customer.
☀ Items must be returned within 7 days of delivery.
☀ All return/exchange items must be returned unused, unwashed and unworn with tags on. It must be accompanied with proof of purchase.
☀ All returned items must be packaged appropriately to avoid any damage to the item. Maggie & May reserves the right to deny any return if received in a damaged state due to poor packaging.
☀ Items sent back to us without first requesting a return will not be accepted.
We strongly encourage any returned item to be sent with a registered or trackable service. All returns remain the responsibility of the customer until received by Maggie & May
DAMAGED & INCORRECT ITEMS:
*All items are handmade so discoloration or slight differences between products are to be expected and this is not considered a fault with the item*
☀ Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and correct it.
☀ In the rare case you receive a damaged item, we ask you to send photos of the item with your order number to hello@maggieandmay.com
☀ Should your item be deemed faulty, Maggie & May will provide a return sticker for the item to be sent back.
☀ Once the item has been received, either a replacement or refund will be provided at the discretion of the customer
☀ All approved refunds will be made within 14 days of the product being returned to us. They will be refunded in the same form as original payment for the full amount less delivery.